Terms & Conditions
Last updated 27 July 2026.
1. Who we are
This store is operated by Vance & Valor, 74 Jackson Court, Suite 101, Doncaster East VIC 3109, Australia. In these terms, “we”, “us” and “our” mean Vance & Valor. “You” means the person placing an order.
Contact: carollok3025@gmail.com
2. These terms
By placing an order through this store you agree to these terms. We may update them from time to time; the version published when you place your order is the version that applies to that order.
3. Orders and pricing
All prices are shown in Australian dollars and include GST where applicable.
Placing an order is an offer to buy. A contract is formed when we send you an order confirmation, not when payment is taken. If we cannot fulfil an order — the item is unavailable, the address is not serviceable, or the price was listed in error — we will contact you and refund you in full.
We take reasonable care with pricing, but errors happen. Where a price is obviously wrong, we are not obliged to supply at that price.
4. Payment
We accept the payment methods shown at checkout. Payment is processed by our payment providers; we do not store your full card details.
5. Delivery, title and risk
Delivery timeframes and costs are set out on our Postage & Delivery page and form part of these terms. Delivery estimates are estimates, not guarantees. Title and risk in the goods pass to you on delivery to the address you gave us.
6. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes, restricts or modifies those rights.
7. Returns and change of mind
Our full returns terms are set out in our Refund Policy. In summary, you have 14 days from delivery to return an unworn piece in its original packaging if you change your mind, with return postage at your cost.
The following cannot be returned or exchanged for change of mind:
- Engraved pieces, because they are produced to your text and cannot be resold.
- Earrings, for hygiene reasons.
- Sale and clearance items, which are sold as final.
These exclusions apply to change of mind only. They do not affect your rights under clause 6: if any piece — engraved, an earring, or bought on sale — is faulty or fails to meet a consumer guarantee, you may claim under the Australian Consumer Law and we will repair, replace or refund it.
8. The Valor Promise (warranty against defects)
Vance & Valor, 74 Jackson Court, Suite 101, Doncaster East VIC 3109, Australia, carollok3025@gmail.com, warrants each piece for 12 months from the date of delivery against tarnishing, fading, discolouration and clasp failure in normal wear.
How to claim. Email us with your order number and photographs of the piece. If the claim is accepted we will send you a replacement piece at our cost.
What it costs you. You pay the postage to send the original piece back to us. That is the only expense you bear in making a claim under this warranty.
The warranty does not cover ordinary wear and marking, impact damage, damage from perfume, chlorine, salt water or cleaning chemicals, loss, theft, or alteration by a third party.
The benefits given by this warranty are in addition to other rights and remedies available to you under the Australian Consumer Law. This warranty is something we offer voluntarily and its conditions, including who pays return postage, apply only to a claim made under this warranty. They do not limit clause 6: where goods fail to meet a consumer guarantee you may claim under the Australian Consumer Law instead, and in that case you may be entitled to recover reasonably foreseeable costs, including postage.
9. Product images and descriptions
We photograph our pieces as accurately as we can. Screens vary, and metal finishes photograph differently under different light. Dimensions and weights on product pages are the manufactured specification and may vary slightly.
10. Intellectual property
The Vance & Valor name, site design, photography and written content are owned by us or used under licence. You may not reproduce them for commercial use without our written permission.
11. Liability
To the extent permitted by law, and subject to clause 6, our total liability arising out of any order is limited to the amount you paid for the goods in question. We are not liable for indirect or consequential loss.
12. Privacy
We handle personal information in accordance with our Privacy Policy.
13. Governing law
These terms are governed by the laws of Victoria, Australia.